CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can place an order as a guest. However, if you create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. Also, you can get our exclusive offers just for our subscribers.
WHAT CURRENCY DO YOU CHARGE?
You can see the prices depending on your country’s currency, but at the checkout your credit card will be charged in Dollar.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard and all other major credit cards, via the IYZICO checkout gateway. Unfortunately, we cannot accept Amex credit cards.
HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to email@example.com and our customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply.
WHAT SIZE SHOULD I ORDER?
On each product page you can find all the individual garment fit notes. You can also contact us via email at firstname.lastname@example.org and we’ll help figure out the best size for you.
I AM A NEW CUSTOMER. CAN I GET A DISCOUNT ON MY ORDER?
We welcome all new customers to Chillax with one time discount of 10%. In order to get this discount, you have to subscribe to our newsletter and confirm your email address.
WHICH COUNTRIES DO YOU SHIP TO?
We offer global shipping with a flat rate standard to all destinations besides Russia. Packages will be sent from our central warehouse in Istanbul. See Shipping page for more information.
HOW MUCH WILL SHIPPING COST?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.
International: $30 USD worldwide
HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
We dispatch orders usually within 5-7 days. Please note that during sale periods our dispatch time can be longer. We cannot take responsibility, however, if the delivery time is longer than indicated. See the Shipping page for more information.
DO I NEED TO PAY CUSTOMS FEES, IMPORT DUTIES AND TAXES?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Chillax will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from Chillax, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
WHAT IS OUR RETURN POLICY?
For international orders please note that we just accept returns but not exchanges, we only replace items if they are defective or damaged, or if the size ordered was sent incorrect.
If you would like to return or exchange an item, contact our client service team within 14 days of arrival of your order. However, we cannot accept returns or exchanges if item/s are purchased in seasonal sales.
See the Returns & Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at email@example.com so we can review the matter.
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
As much as we would love to help, it is not logistically possible to change or cancel an order once it has processed through checkout.
This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order. Chillax cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.”
I THINK MY ORDER IS FAULTY
If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the concern and quote your order number.
Contact our friendly Customer Care for personalized support at firstname.lastname@example.org”