Can I change or cancel my order?
As much as we would love to help, it is not logistically possible to change or cancel an order once it has processed through checkout.

This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order.

Do you send orders express worldwide?
Yes! For international orders, we offer delivery with DHL express courier service as a reputable shipping agency.
How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

International: $35 USD worldwide 

Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.

Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Chillax will include a commercial invoice declaring the full dollar value paid on international shipments.

If you refuse a shipment from Chillax, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

I think my order is faulty

If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the concern and quote your order number.

Contact our friendly Customer Care for personalized support at [email protected]

Do you offer refunds? 
Chillax gladly accepts change of mind returns for refund within 30 Days. You can read our Returns Policy here.

Do you offer exchanges?
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

Where are you located?
Our head office is located in Istanbul, Turkey.

For full terms and conditions, please visit here.